Step Transition Notifications are not Sent Out to CC Transaction Creator Without Email Template (Doc ID 2241336.1)

Last updated on MARCH 15, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2016 R1 Update 1 and later
Information in this document applies to any platform.

Symptoms

Step Transition Notifications are not sent out to CC transaction creator. If an email template is used, then the email is sent correctly.

To reproduce the issue:

1. Create a step notification(Admin -> Process Definition->Steps->Choose a step and group and define a notification on it).

Cause

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