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Custom Object Record Created Inside Related Object Doesn't Show in Sales Cloud Mobile (Doc ID 2241472.1)

Last updated on APRIL 04, 2019

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Mobile Sales App

ACTUAL BEHAVIOR
---------------
Custom object record created inside related object doesn't show

Customer is creating a record from MUI > Account > custom object tab > Create record, but that record does not show up in the list of records related to Account.
This works perfectly fine in Simplified UI. Also records created from SUI show in the list of related custom object records but not ones created in Mobile.

EXPECTED BEHAVIOR
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Added Custom object record from MUI should show in the Account object > Related object tab

STEPS
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The issue can be reproduced at will with the following steps:
1. MUI > Account > custom object tab > Create record
2. Record is created
3. New record is not added to <custom object> records under Account.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create custom object records under Account from MUI

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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