Desktop Sync Client Shows Sync Error: "Can’t Download File. Unsupported Name or Extension." (Doc ID 2241927.1)

Last updated on MARCH 10, 2017

Applies to:

Oracle Documents Cloud Service - Version 14.1.0.0.0 to N/A
Information in this document applies to any platform.

Symptoms

 

The Oracle Documents Cloud Service Desktop Sync Client throws an error stating it cannot download file.  The error is similar to:

Can’t download “~$filename”. “~$filename” has an unsupported name or extension. The name can’t contain any of the following characters: /. Rename the file or folder to address the name restriction.

 

Cause

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