New OCCS Application Does Not Send Emails After Templates Updated Enabled in OCCS Administration Interface Settings (Doc ID 2242311.1)

Last updated on MARCH 16, 2017

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Summary

An Oracle Commerce Cloud application does not send e-mails for events like like "New Account", "Wish List New Post", and others that are enabled in the E-mail Settings panel of the OCCS-Administration interface.

No obvious errors are received in the uploading or enabling of e-mail templates in the OCCS-Admin interface.

Example

  1. Create a new end-user account on the storefront.
  2. Ensure that receive e-mail notification is checked.
  3. Do not receive the "New Account" e-mail.

Changes

 E-mail templates have recently been altered.

Cause

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