Sync Issue When Creating Child Object Records In Outlook (Doc ID 2242423.1)

Last updated on MARCH 18, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook


Outlook sync is throwing a synchronization error (Operation: Addition, Error code FC0097) when creating and syncing multiple Opportunity child object records in Outlook. If a second sync is run, often the records are duplicated. Subsequent re-synchronization of the records leads to even further duplication.

ERROR
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FC0097

Addition error of 'childObject_c' object to storage 'Remote': object_locked


STEPS
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The issue can be reproduced at will with the following steps:
1. Open Outlook.
2. Open Opportunity.
3. Create a few child object records.
4. Sync Outlook with OSC.

Cause

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