Sync Issue When Creating Child Object Records In Outlook
Last updated on MARCH 18, 2017
Applies to:Oracle Fusion Sales Cloud Service - Version 22.214.171.124.0 to 126.96.36.199.0 [Release 1.0]
Information in this document applies to any platform.
On : 188.8.131.52.0 version, Microsoft Outlook
Outlook sync is throwing a synchronization error (Operation: Addition, Error code FC0097) when creating and syncing multiple Opportunity child object records in Outlook. If a second sync is run, often the records are duplicated. Subsequent re-synchronization of the records leads to even further duplication.
Addition error of 'childObject_c' object to storage 'Remote': object_locked
The issue can be reproduced at will with the following steps:
1. Open Outlook.
2. Open Opportunity.
3. Create a few child object records.
4. Sync Outlook with OSC.
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