Unable To Access Account Record Via Custom Account Plan Object (Doc ID 2242855.1)

Last updated on MARCH 12, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

When attempting to access the account record via the custom object "Account Plan", an error occurs. The error does not occur on all accounts.

ERROR
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Application error occurred. See the incident log for more information.
After clicking 'OK' to exit the error and exit the record, the following message appears prevents exiting the record:
ADF_FACES-60097:For more information, please see the server's error log for an entry begining with:ADF_FACES60096:Server Exception during PPR, #7

STEPS
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The issue can be reproduced at will with the following steps:
1. SUI
2. Scroll to the custom object "Account Plan"
3. Select a record, then click on the hyperlink of the Account record from the dropdown field


Cause

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