Cannot Open Account - Error Message (Doc ID 2242926.1)

Last updated on MARCH 11, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

When attempting to Open an Account an error occurs
ERROR
-----------------------
ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #10


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Accounts oobject
2. Try to open an Account
3. Error is displayed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot open the Accounts

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms