Unable Login from Checkout Out Page with Certain Types of Browsers (Doc ID 2243359.1)

Last updated on MARCH 13, 2017

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.
OracleCommerceCloud-Version:16.6.2

Symptoms

Unable to log in from the checkout page using the following browsers:
- Internet Explorer (tested on version 11)
- Safari (tested on version 10.0.3)

The issue does not occur with the following browsers.
- Chrome (version 56)
- Firefox (51.0.1)

OS: Tested on Windows 10 and OSX 10.12.3

Reproducible Steps
1. Log in to bring up a storefront page.
2. Add an item to a cart.
3. Checkout.
4. Try log in using an user account on the checkout page.  --> The login fails and “Your session has expired due to inactivity. Please log in again” error shows up.

401 Unauthorized error occurs with the following request.
GET /ccstoreui/v1/profiles/current

Cause

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