Oracle recommendation for Activity Workflows
Last updated on MARCH 13, 2017
Applies to:Oracle Fusion Sales Cloud Service - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
The customer requirement is :
When a activity is created, according your type the Oracle Sales Cloud need send a email to Contact associated to this Activity.
I would like help about my doubts below:
1) What are the Oracle recommendation, one workflow to one email template or one workflow with some templates with rules condicionals?
2) How the sending of the email is documented After the workflow execution and email sent? Does Oracle Sales Cloud create a child activity with the email to register with history?
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