Oracle recommendation for Activity Workflows (Doc ID 2243490.1)

Last updated on MARCH 13, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

The customer requirement is :

When a activity is created, according your type the Oracle Sales Cloud need send a email to Contact associated to this Activity.

I would like help about my doubts below:

1) What are the Oracle recommendation, one workflow to one email template or one workflow with some templates with rules condicionals?

2) How the sending of the email is documented After the workflow execution and email sent? Does Oracle Sales Cloud create a child activity with the email to register with history?
 

Solution

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