Internal Server Error Preventing User from Accessing SRM (Doc ID 2243838.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

Specific user receiving internal server error and unable to access SRM Engage.

ERROR
-----------------------
Internal Server Error: "We are sorry but we encountered an error processing your request. We apologize for this inconvenience.
Please visit support.oracle.com for further assistance, and we will work quickly to make sure your issue is resolved."

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login in SRM
2. Access any application than Engage - working fine
3. Change to Engage - above error appears.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user cannot access Engage.

Cause

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