Synchronization Conflict for Outlook Plug-in Asks Customer To Delete Certain Activities (Doc ID 2243906.1)

Last updated on MARCH 16, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

A sales rep is having his outlook plug-in tell him that he needs to delete certain activities – on clicking "Accept All", this removes the activities from Sales Cloud when customer does not need them to. How can these conflicts be resolved?
 

Solution

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