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Documents "New Window" Shortcut Not Working In Tasks (Doc ID 2244309.1)

Last updated on MARCH 07, 2019

Applies to:

Oracle Process Cloud Service - Version N/A and later
Information in this document applies to any platform.


In a task pane, there is a button for Documents integration that consists of two parts: a round button that opens up a task's corresponding Docs folder within the same pane, and a smaller button with an arrow that opens up that Docs folder in a new window.

The first time you click the smaller icon, a new window opens up but shows an error message reading, "Folders have not been created yet" (see error.png). If you click the larger (round) Docs icon, the Docs folder correctly opens up in that pane, and if you close that and click on the small arrow icon again, this  time the Docs folder does correctly open up in the external window. The problem with the external window and the error message will reappear if you log out and log back in as either the same user or a different one.

The problem doesn't recreate on  (16.3.5 ) but recreates on the customer  17.1.3 environment


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