How to Prevent the BIP bursting reports from spamming SalesCloud@companyDomain.com email address? (Doc ID 2244313.1)

Last updated on MARCH 12, 2021

Applies to:

Goal

In the Prod environment, two email notification jobs were recently triggered.


1. One report which is set up to send to only a given number of Opportunity owners (For example:  50).


2. Another report is set up to send to a different number of Opportunity owners (For example: 500.


There is no case where our user 'SalesCloud@companyDomain.com' is supposed to receive multiple thousands of emails.
The mail server blocked all of these emails and sees that there are two originating IP addresses from which this recipient user name "SalesCloud@companyDomain.com" was spoofed.

We need to stop the job that caused so many emails to send to the user SalesCloud@companyDomain.com.
 

Solution

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