Youtube/Vimeo/Dailymotion Videos Added to Media Library to Display Inline when Published

(Doc ID 2244441.1)

Last updated on MARCH 23, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : NA version, Publish

Twitter MP4

User created a tweet and added a MP4 from the asset manager; however, when published, it appeared as a link rather than the video shown in the CAPP preview.

Per the knowledge base: "When you attach a video to a Tweet, it will appear and auto-play silently inline only when the video length is equal to or less than 140 seconds. Videos that are longer than 140 seconds will appear in the Tweet as a still image, with a play button overlay and a link. If you click the video play button on the still image, the video will play inline."

Can Support clarify how this should work?

Videos less than 140 seconds should appear inline as documentation outlines.

The issue can be reproduced at will with the following steps:
Publish > Content > Upload mp4 to asset library from link > Publish > Displays as link on Twitter

The issue has the following business impact:
Due to this issue, users cannot post videos inline.


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