Youtube/Vimeo/Dailymotion Videos Added to Media Library to Display Inline when Published (Doc ID 2244441.1)

Last updated on MARCH 23, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Publish

ACTUAL BEHAVIOR
---------------
Twitter MP4

User created a tweet and added a MP4 from the asset manager; however, when published, it appeared as a link rather than the video shown in the CAPP preview.

Per the knowledge base: "When you attach a video to a Tweet, it will appear and auto-play silently inline only when the video length is equal to or less than 140 seconds. Videos that are longer than 140 seconds will appear in the Tweet as a still image, with a play button overlay and a link. If you click the video play button on the still image, the video will play inline."

Can Support clarify how this should work?

EXPECTED BEHAVIOR
-----------------------
Videos less than 140 seconds should appear inline as documentation outlines.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Publish > Content > Upload mp4 to asset library from link > Publish > Displays as link on Twitter

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot post videos inline.

Cause

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