Automatic Update Failed To Install New Binary With Error Message 1723 (Doc ID 2245263.1)

Last updated on MARCH 17, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

Unable to upgrade to version 3.07.1, auto update failed to install with error message 1723
Users do not have local admin rights software, but up to now, the Installer has always worked for this software.
As stated in Doc Id 2022105.1 that from version 3.07.xx Admin rights will not be required

ERROR
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Title: Oracle Sales Cloud for Outlook
Warning: Error 1723. There is a problem with this Windows Installer Package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action remove_outlook_customization. EE9E8054_46D1_434D_AE7C_E569A86C53. entry: msi_cleanup_outlook, library: C:\Users\TEMP\AppData\Roaming\Oracle\Oracle Sales Cloud for Outlook\bin\Cleanup Tool.dll
Options: OK

STEPS
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The issue can be reproduced at will with the following steps:
1. Normal update process ends with this error.
2. If attempts to uninstall and reinstall the new binary same error appears.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot upgrade to version 3.07.1.

Cause

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