Orders That Are Stuck With The Status Awaiting Billing Status And Are Not Moving to Status Closed

(Doc ID 2245724.1)

Last updated on MARCH 20, 2017

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Sales order in  'AWAIT_BILLING' state, but invoices are not in AR table nor in AR Interface all table.


EXPECTED BEHAVIOR
-----------------------
Expect the orders to be moved to closed status after the invoices are interfaced by teh autoinvoice program and So to proceed to close .

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms