Error: "Value does not fall within the expected range." In Log File When Attempting to Uninstall, Install, or Launch ClickOnce P6 Professional Client (Doc ID 2245981.1)

Last updated on APRIL 26, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Primavera P6 Enterprise Project Portfolio Management Cloud Service

When attempting to install, uninstall or launch the P6 Professional ClickOnce application,
the following error occurs.

ERROR
-----------------------
Value does not fall within the expected range.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to company Cloud jump page
2. Select Install P6 Professional
3. During the install, error occurs
4. Select "Details..." error is displayed in the log file

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot install, uninstall or launch P6 Professional application.

Cause

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