“Uncaught Exception” Error When Working With Lists (Doc ID 2246094.1)

Last updated on MARCH 22, 2017

Applies to:

Oracle CRM On Demand - Version 031CS to 031CS [Release 31]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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We have received the below fatal message quite a few times when working in Lists.

Error: Originating at /OnDemand/user/AccountList
The server encountered an unexpected condition which prevented it from fulfilling the request.

EXPECTED BEHAVIOR
-----------------------
The error should not be displayed.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login with any role.
2. Re-order the column by dragging and dropping it.
3. Navigate to the Account homepage; click on the “View all CM Accounts” or “View all Accounts''
4. Consulting/Firms” link or “View CD Accounts” link. click on an Account, to access the record directly from the List.
5.. click on the “Back to Account/Firm list” hyperlink to go back to the list after viewing the Account
6. Frequently receive uncaught exception.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are unable to rearrange columns in lists using drag and drop functionality.

Cause

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