After R12 Error After Opening Account DCL From Record From A Custom Object

(Doc ID 2246163.1)

Last updated on MARCH 21, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

Error After opening Account DCL from record from a Custom Object


When user navigates to the account via a record from a Custom Object the screen is displayed but ADF error is thrown.
After user clicks on the Cancel button and also gets an Error
This started happening after Release 12 was installed
 

ERROR
-----------------------
Opening:
ADF_FACES-60097 ADF_FACES-60096 PPR, #9

On cancel:
incident 52 CRMDomain, Server Instance:CRMCommonServer_1 CrmCommonApp



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Search record from a Custom Object and click on any account– throws ADF error
2. When click on ‘cancel’ button it throws below error


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot visualize the information from this custom object or perform any actions on it

Cause

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