Displaying RightNow Service Request Screen In Contact Using Different OS (Doc ID 2246173.1)

Last updated on MARCH 21, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

On : 11.1.11.1.0 version, CX Integration

Displaying RightNow Service request screen in Contact

The architecture behind the SR Screen is displaying Service requests related to Contact ( OrgSYS = RNOW and OrgSysRef = Rightnow contact ID) . Can we change the reference to different column instead of OrgSYS = RNOW and OrgSysRef = Rightnow contact ID?
 

Solution

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