SSO Wizard can cause "External User ID Already Used" import errors (Doc ID 2246319.1)

Last updated on JUNE 07, 2017

Applies to:

Oracle Taleo Platform Cloud Service - Connect - Version 15A and later
Oracle Taleo Platform Cloud Service - SmartOrg (Central Configuration) - Version 15A and later
Oracle Taleo Recruiting Cloud Service - Career Section - Version 15A and later
Information in this document applies to any platform.
.
NOTE:
SSOID an integration-only candidate field used to uniquely identify a candidate profile when accessing an internal Career Section via SSO.
SSOID values must be unique within a zone.

Symptoms

Customer's candidate integration import sometimes fails to create internal candidate profile. The error message is:  The External User ID Is Already Used (Doc ID 1047623.1)

Changes

The customer's scenario involves candidates that already have external candidate profiles, and their TCB candidate net-change is expected to create new, separate internal candidate profiles for the same people.  The desired result is a person having their original external candidate profile (which is not managed by the customer's net-change) and an internal candidate profile (which is managed by the customer's net-change and intended to be used for the internal Career Section access).

The relevant internal career section has the SSO Wizard feature turned on.

Single Sign-On and Oracle Taleo Enterprise Products, p49 (56/68):
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Career Section SSO Configuration Wizard

The SSO Wizard enables internal candidates to link a candidate account to their SSO user identifier. It can be
used instead of running a TCC based integration feed to populate the SSO user identifier in the candidate account.

If the wizard is activated, first time internal candidates logging into an internal Career Section through their SSO
portal will be prompted to associate their SSO user identifier (profile) to a candidate account. The user can either
create a new candidate account or use an existing account. Upon successfully logging in using the candidate
account credentials, the SSO user identifier will be associated with this candidate account by the SSO Wizard.
This is a onetime operation. The user will be automatically authenticated into the internal Career Section for
subsequent logins.
----------------------------

Cause

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