Contact validation fails when sufix is not matching the Outlook language

(Doc ID 2246681.1)

Last updated on APRIL 20, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : cbbd.crm, version, Microsoft Outlook

Contact cannot be saved when salutation set

it is not possible to save a CRM contact from Outlook if there is a salutation set via the salutation field.

A error is shown which says (translatet from german): Validation not successful
The indicated salutation in the first Name and surename is not available and cannot be synchronised on this Server.Please make another choice for the update.

If you choose the salutation from the Name field, it works.

German salutations seem to be found, English not.
Der angegebene Titel im Vor- und Nachnamen ist auf dem Server nicht vorhanden und kann nicht synchronisiert werden. Bitte geben Sie fur die Aktualisierung eine andere Auswahl an.


The given title in the first and last name does not exist on the server and can not be synchronized. Please specify a different selection for the update.

The issue can be reproduced at will with the following steps:
1. Open Sales Cloud for Outlook;
2. Try to create a contact using Ms. or Mrs;
3. Sales Cloud for Outlook gives the error.

The issue has the following business impact:
Due to this issue, users cannot create a contact using Ms. or Mrs.


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