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Print Transactions Does Not Send Invoice via Email - Error Cannot determine the bill-to customer e-mail address for transaction INV: 35246. This transaction will not be included in the output. (Doc ID 2246750.1)

Last updated on OCTOBER 24, 2019

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On :  11.1.11.1.0 version, Billing - Transactions


ACTUAL BEHAVIOR
----------------------
Print Transactions does not send invoice to client  

When running Print Transactions, some invoices are not being sent to specific clients.
Troubleshooting steps:
1. Reviewed the customer setup and did a comparison between a working customer and a customer that failed.
2. Check the client e-mail address ( correct email address ) and it still results in error.

ERROR
-------------

Cannot determine the bill-to customer e-mail address for transaction INV: XXX1 This transaction will not be included in the output.

STEPS
-----------
The issue can be reproduced at will with the following steps:
1. Navigator
2. Tools> ESS Processes
3. Run Print Transactions process

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot send receivables transactions via email

Cause

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In this Document
Symptoms
Cause
Solution


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