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Print Transactions Does Not Send Invoice via Email - Error Cannot determine the bill-to customer e-mail address for transaction INV: 35246. This transaction will not be included in the output. (Doc ID 2246750.1)

Last updated on OCTOBER 24, 2019

Applies to:

Oracle Fusion Receivables Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Billing - Transactions

Print Transactions does not send invoice to client  

When running Print Transactions, some invoices are not being sent to specific clients.
Troubleshooting steps:
1. Reviewed the customer setup and did a comparison between a working customer and a customer that failed.
2. Check the client e-mail address ( correct email address ) and it still results in error.


Cannot determine the bill-to customer e-mail address for transaction INV: XXX1 This transaction will not be included in the output.

The issue can be reproduced at will with the following steps:
1. Navigator
2. Tools> ESS Processes
3. Run Print Transactions process

The issue has the following business impact:
Due to this issue, users cannot send receivables transactions via email


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