My Oracle Support Banner

Document Cloud User Management Issue (Doc ID 2246806.1)

Last updated on APRIL 18, 2019

Applies to:

Content and Experience Cloud Service - Version and later
Content and Experience Cloud - Version 18.4.1 and later
Content and Experience Cloud Classic - Version 18.1.2 and later
Information in this document applies to any platform.


Document Cloud User Management Issue

When selecting My Services > Users > Roles the role for example "Acme Oracle Documents Cloud Service Administrator" shows that it has 6 users in "User Assignments". When clicking the linked number '6' it takes you to the Users tab and displays users that do not have that assignment. Clarify why this is happening and how we are supposed to check the users that are assigned to a Role.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.