Lead Qualification Template Changes Are Not Reflected For All Lead Records? (Doc ID 2246879.1)

Last updated on MARCH 22, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

Qn1:On : 11.1.11.1.0 version, Leads, Sales Campaigns

Lead Qualification Template changes are not reflected for all lead records.
What could be the reason?

Steps done:
- Customer created a new Qualification Template by modifying the previous one in changing one of the questions to have 3 possible answers, not two (Brokers, Carriers, Both values)
- For leads for which the qualification process has not started these changes are getting reflected
- For leads for which the qualification process has been run the changes are not getting reflected

Is this an expected behavior?
 
Qn2:How to retire a Lead Qualification Template?
 

Solution

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