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Why are Lead Qualification Template Changes Not Reflected For All Lead Records? (Doc ID 2246879.1)

Last updated on OCTOBER 27, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.1.11.1.0 to 11.13.18.02.0 [Release 1.0]
Information in this document applies to any platform.

Goal

Lead Qualification Template changes are not reflected for all lead records.
What could be the reason?

Steps done:
- A new Qualification Template was created by modifying the previous one and changing one of the questions to have 3 possible answers, not two (Brokers, Carriers, Both values)
- For leads for which the qualification process has not started these changes are getting reflected
- For leads for which the qualification process has been run the changes are not getting reflected

Is this an expected behavior?

 

Solution

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In this Document
Goal
Solution
References


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