Why are Lead Qualification Template Changes Not Reflected For All Lead Records?
(Doc ID 2246879.1)
Last updated on OCTOBER 27, 2021
Applies to:Oracle Fusion CX Sales Cloud Service - Version 22.214.171.124.0 to 11.13.18.02.0 [Release 1.0]
Information in this document applies to any platform.
Lead Qualification Template changes are not reflected for all lead records.
What could be the reason?
- A new Qualification Template was created by modifying the previous one and changing one of the questions to have 3 possible answers, not two (Brokers, Carriers, Both values)
- For leads for which the qualification process has not started these changes are getting reflected
- For leads for which the qualification process has been run the changes are not getting reflected
Is this an expected behavior?
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