Why are Lead Qualification Template Changes Not Reflected For All Lead Records?
(Doc ID 2246879.1)
Last updated on FEBRUARY 04, 2019
Applies to:Oracle Fusion Sales Cloud Service - Version 184.108.40.206.0 to 11.13.18.02.0 [Release 1.0]
Information in this document applies to any platform.
Question 1: On : 220.127.116.11.0 version, Leads, Sales Campaigns
Lead Qualification Template changes are not reflected for all lead records.
What could be the reason?
- Customer created a new Qualification Template by modifying the previous one in changing one of the questions to have 3 possible answers, not two (Brokers, Carriers, Both values)
- For leads for which the qualification process has not started these changes are getting reflected
- For leads for which the qualification process has been run the changes are not getting reflected
Is this an expected behavior?
Question 2: How to retire a Lead Qualification Template?
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