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'Organization' field in team sub-tab of Accounts is not getting populated after account creation (Doc ID 2247199.1)

Last updated on APRIL 04, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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After a user is creating an account, if they are going to the Team sub-tab, the Organization is not displayed for that user, even though he/she has one.
Any other user added afterwards, will have an organization displayed. If you try to re-add the user who has created the account, then the Organization will be displayed.


EXPECTED BEHAVIOR
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Organization should be displayed in the Team sub-tab immediately after the record is created. Users should not do this manually.

STEPS
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The issue can be reproduced at will with the following steps:
1. SUI -> Customers -> Create new customer;
2. Go to Team sub-tab - no organization displayed;
3. Add new account team member - it will have the name of the organization displayed;
4. Add the user that has created the account again in the team, then the organization will be as well displayed.

Issue, as seen below:

Cause

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In this Document
Symptoms
Cause
Solution


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