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Synchronization Failed On New Record Creation [given set of values leads to multiple matching rows][set default value] (Doc ID 2247269.1)

Last updated on DECEMBER 11, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

Synchronization failed on new Lead creation

ERROR
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The message is oracle.jbo.service.errors.ServiceException : JBO-25071: Applying List binding LOV_Rank with given set of values leads to multiple matching rows for a row of type:SalesLead, key oracle.jbo.Key[300000030583986 ].

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Created a new Lead Record in Outlook with Rank field empty.
2) Start Synchronize Local Changes.
3) Synchronization fails with attached message.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create new leads from Outlook without setting up manually the Rank.

Cause

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In this Document
Symptoms
Cause
Solution
References


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