No one, not even Sales Admin, can see Custom Folder in BI Catalog after changing BI Consumer Role to "No Access" (Doc ID 2247414.1)

Last updated on APRIL 09, 2024

Applies to:

Symptoms

On :  11.1.11.1.0 version, Analytics

ACTUAL BEHAVIOR  
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Custom folder permission change for Business Intelligence (BI) consumer role to "No Access". 
No one, not even Sales Admin, can see Custom Folder in BI Catalog after changing BI Consumer Role to "No Access"

BI and the majority the customer's embedded reports, including Executive Reports and Dashboards, are no longer viewable by BI Consumers.
The BI Administrator is also unable to view any of the reports, nor can BI Administrator view the folders that were modified.

This began after doing the following:
In the past, customer changed BI Consumer permission on "Custom" folder to "No Access".  Before the change, it was set to "Open" (with Read, Traverse)
Right after that, customer also made the exact same permission change on folder called "Customer Data Management".


EXPECTED BEHAVIOR
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Since the administrator who made these changes has the BI Administrator role, which has "Full" permissions on both of these Catalog folders, the expectation is that the user can still view, read, and traverse the folders that had their permissions modified.


STEPS
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The issue can be reproduced at will with the following steps:
1. Change BI Consumer permission on "Custom" folder to "No Access".
2. Make the exact same permission change on folder called "Customer Data Management".


BUSINESS IMPACT
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BI and the majority the customer's embedded reports, including Executive Reports and Dashboards, are no longer viewable by BI Consumers.
The BI Administrator is also unable to view any of the reports, nor can BI Administrator view the folders that were modified.

Cause

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