Primavera/Construction and Engineering Cloud Portal Timeout after 30 Minutes (Doc ID 2247496.1)

Last updated on APRIL 03, 2017

Applies to:

Primavera Unifier Cloud Service - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When logging into a Oracle hosted Unifier Cloud Environment, after entering the credentials the first page displayed will normally be the Primavera / Construction and Engineering Cloud Portal.

Unifier, or other applications, can be opened from the portal page and a 2nd tab will open in the browser to accommodate the window for the application that is opened.

The Cloud Portal tab should remain open in Unifier Cloud Environments for 2 hrs before timing out. However it was observed in this case that this Cloud Portal page would timeout after 30 minutes.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms