Messages Modified Outside SRM Platform Can Not Be Archived [Twitter][]

(Doc ID 2247650.1)

Last updated on MARCH 24, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

ACTUAL BEHAVIOR
---------------
Externally modified messages can not be archived

Externally modified messages can not be archived. The message Internal Activity contains this information:
- This message was deleted outside of the Oracle SEM Platform
- This message was undeleted outside of the Oracle SEM Platform
Message has been archived by two users and still appears in Inbox.

EXPECTED BEHAVIOR
-----------------------
Any message should be possible to be archived.

STEPS
-----------------------
There are no specific steps, several message are in this situation.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot archive messages and Inbox looks too cluttered with old unnecessary messages.

Cause

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