Messages Modified Outside SRM Platform Can Not Be Archived [Twitter][]

(Doc ID 2247650.1)

Last updated on MARCH 24, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : NA version, Engage

Externally modified messages can not be archived

Externally modified messages can not be archived. The message Internal Activity contains this information:
- This message was deleted outside of the Oracle SEM Platform
- This message was undeleted outside of the Oracle SEM Platform
Message has been archived by two users and still appears in Inbox.

Any message should be possible to be archived.

There are no specific steps, several message are in this situation.

The issue has the following business impact:
Due to this issue, users cannot archive messages and Inbox looks too cluttered with old unnecessary messages.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms