Getting error when trying to save Quote back to the opportunity from CPQ: Could not perform Action: Save (Doc ID 2247940.1)

Last updated on MARCH 26, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, CX Integration

Getting error when trying to save Quote back to the opportunity from CPQ:

ERROR
-----------------------
Could not perform Action: Save
During commerce integration Process ID: , Name: OSC - Create Revenue Items
An error occurred while communicating with the partner site.
Error message from the partner site:
JBO-25014: Another user has changed the row with primary key oracle.jbo.Key

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud application
2. Navigate to SUI > Sales > Opportunities
3. Search and Edit an opportunity
4. Click on button Create Quote
5. The quote is opened in CPQ, click button Save or button Return to Sales Cloud
6. The error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot .

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms