My Oracle Support Banner

User Receives Blank Screen when Editing/Copying Twitter Post Added by Bulk Upload (Doc ID 2248314.1)

Last updated on APRIL 03, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : N/A version, Publish

ACTUAL BEHAVIOR
---------------
User receives blank screen when attempting to copy Twitter post added by bulk upload.


EXPECTED BEHAVIOR
-----------------------
Users should be able to edit via CAPP dashboard.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Visit Publish > Select Twitter draft post > Select 'Copy' from review panel > Blank page appears > User unable to edit or copy.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot edit Twitter posts added via bulk upload.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.