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Outlook Initialization Issues (Doc ID 2248424.1)

Last updated on MARCH 28, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Microsoft Outlook

OSC for Outlook msi. is installed successfully, but when Outlook is started, nothing appears.
If reinstalled the issue remains.

After Add-in install, when Outlook is started Add-in should start automatically.

The issue can be reproduced at will with the following steps:
1. Download MSI file from OSC web UI.
2. Unzip the archive
3. Start and follow installation steps.
4. Open Outlook, Ad-in is not starting the First Run Assistant.

The issue has the following business impact:
Due to this issue, one user cannot user the OSC for Outlook Add-in.


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