Cannot Approve Through Email [Could not determine the user agent since cannot get hold of a request or session] (Doc ID 2248994.1)

Last updated on APRIL 05, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2016 R2 and later
Information in this document applies to any platform.

Symptoms

When attempting to approve or reject quotes using mobile approvals, the approver has this error emailed back to them:

Could not determine the user agent since cannot get hold of a request or session. 

Subsequently, the approval is not processed and the quote remains in the "Pending Approval" state.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms