Serial Approval Business Process Workflow Is Not Triggering Emails To The Approvers (Doc ID 2250208.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Oracle Fusion Sales - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Leads, Sales Campaigns

Serial Approval Business Process Workflow is not triggering Emails to the Approvers

Whenever new Lead is created then the Object workflow Business Process should trigger Email to the Approvers. But in the application new lead is created the approval mail is not sent to the users.

Customer is trying to implement the following :
Configuring Object Workflows to Trigger Approval Requests for Creating Sales Leads: Worked Example
http://docs.oracle.com/cloud/latest/salescs_gs/OACEX/OACEX1071037.htm#OACEX1046219

Cause

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