Unable to Connect: Firefox Can't Establish a Connection to the Server at <<Server>> - Instantis EnterpriseTrack (Doc ID 2250571.1)

Last updated on APRIL 10, 2017

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 7.0 and later
Instantis EnterpriseTrack - Version 7.0 and later
Information in this document applies to any platform.

Symptoms

When user has successfully entered credentials to Instantis EnterpriseTrack, the following message is returned:

Message

Unable to connect Firefox can't establish a connection to the server at <<Server>>

STEPS to verify

1. User accesses correct URL for the environment
2. Enters credentials accurately
3. Receives message

Changes

 Possible Environment Changes, or interruption in internet connections.

Cause

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