Contacts associated to accounts via relationship import are not seen in SUI -> Accounts -> Contact sub-tab (Doc ID 2250786.1)

Last updated on APRIL 04, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
For already existent contacts/accounts, customer has imported relationships, but the contacts are not seen in UI, when going to SUI -> Account -> Contact sub-tab.

EXPECTED BEHAVIOR
-----------------------
Contacts should be available in UI.

STEPS
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The issue can be reproduced at will with the following steps:
1. Customer has imported the relationships.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the contacts in the Contact sub-tab of Account object.

Cause

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