Engagement Engine: How Does The 'On Demand: Chat Invitation' Condition Work? (Doc ID 2251250.1)

Last updated on APRIL 03, 2017

Applies to:

Oracle Live Help On Demand - Version 1.0 and later
Information in this document applies to any platform.

Goal

Does the Engagement Engine, On Demand: Chat Invitation Condition look for a cookie that was set when a customer has previously accepted a Chat, if you configure the Invitation Operator to Not Accepted?

Solution

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