Fusion Payroll : Employees are not able to view the Payslip (Doc ID 2251438.1)

Last updated on APRIL 04, 2017

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion Global Payroll - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Goal

 Employees are not able to view the Payslips even though the Payslip Process was completed Successfully.

When attempting to to view the employee payslip through both 'Personal Information-> payroll' as well as through 'My Portrait->View Payslip' the following error occurs.

ERROR
-----------------------
'My Portrait->View Payslip'
The attachment information cannot be retrieved.

>Personal Information >Payslips
Adobe Reader message: File does not begin with '%PDF-'.
Local\EWH-612-24

 

Solution

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