'/' sync Error Occurs After Installing Desktop Client on MAC OS

(Doc ID 2251477.1)

Last updated on APRIL 06, 2017

Applies to:

Oracle Documents Cloud Service - Version to
Information in this document applies to any platform.


The user encounters the following error just after installing the Oracle Cloud Content Service Desktop Sync Client on a Mac OS: 

Unexpected Problem

Cannot upload "/". Unexpected Problem occurred in Application so that do not sync. Try to syn again . Keep occurring , otherwise try ti recover .

The issue happens only with the Mac OS and is occurring with all of the users that are using the Mac OS .


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