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User Is Unable To Add Any New Rejected Keywords On An Existing Topic (Doc ID 2251574.1)

Last updated on FEBRUARY 06, 2020

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : NA version, Listen and Analyze

User is unable to add any new rejected keywords on a topic.

Sorry, the keywords you entered, ๚, are punctuation and cannot be added to your topic. For the full list of what is considered punctuation, please see the help articles.

The issue can be reproduced at will with the following steps:
1. Edit topic
2. Add rejected keyword, it appears in red along the others.
3. When choosing Save the error is thrown.

The issue has the following business impact:
Due to this issue, users cannot add more rejected keywords on this Topic.


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