User Is Unable To Add Any New Rejected Keywords On An Existing Topic (Doc ID 2251574.1)

Last updated on APRIL 04, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen and Analyze

User is unable to add any new rejected keywords on a topic.

ERROR
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Sorry, the keywords you entered, ๚, are punctuation and cannot be added to your topic. For the full list of what is considered punctuation, please see the help articles.

STEPS
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The issue can be reproduced at will with the following steps:
1. Edit topic
2. Add rejected keyword, it appears in red along the others.
3. When choosing Save the error is thrown.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot add more rejected keywords on this Topic.

Cause

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