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Significant Decrease In Proactive Chat Offers And Increase In Logged Errors (Doc ID 2251739.1)

Last updated on APRIL 04, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Customer reported the following issues:
1. increased in errors logged by Rule=US_WWW_Login_Error, ID
2. decrease in the number of Chat invites displayed on the page where Rule=US_WWW_Login_Error, ID is triggered

Changes

Rule modified to add logging of errors and Maximum Number of Invites set to '2'.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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