Significant Decrease In Proactive Chat Offers And Increase In Logged Errors (Doc ID 2251739.1)

Last updated on APRIL 04, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Customer reported the following issues:
1. increased in errors logged by Rule=US_WWW_Login_Error, ID
2. decrease in the number of Chat invites displayed on the page where Rule=US_WWW_Login_Error, ID is triggered

Changes

Rule modified to add logging of errors and Maximum Number of Invites set to '2'.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms