Service Request Workflow Did Not Trigger (Doc ID 2251761.1)

Last updated on JUNE 09, 2017

Applies to:

Oracle CRM On Demand - Version 031CS to 031CS [Release 31]
Information in this document applies to any platform.

Goal

Why did this workflow not trigger?

Object: Service Request
Trigger Event: When modified records Saved
Workflow Rule condition:
[{Indexed Pick 5}]=LookupValue("OCC_INDEX_CUST_LOV_SRV_REQ_5", "Product") and [{SR Type}]=LookupValue("SR_TYPE", "CPR") and PRE('')<>[]

  

Solution

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