Error: The Application and Database Versions Do Not Match. The Current Database Version Is Blank in the Message (Doc ID 2252015.1)

Last updated on APRIL 27, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.1.2.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to P6 Professional application, using P6ProCloudConnect Driver, the following error intermittently occurs:


ERROR

The application and database versions do not match.
Click Exit to close the application.

  Primavera P6 Professional R16.1
  Expected database version:
     PMDB,1610.0001.0001
  Current database version: --> NOTE: This is BLANK.

STEPS

The issue can be reproduced at will with the following steps:
1. Launch P6 Pro client and enter the credentials;
2. Click OK button to login;
3. Issue occurs.

Cause

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