Created a New Administrator for the Content Cloud Service; No Folders are Available (Doc ID 2252146.1)

Last updated on AUGUST 09, 2017

Applies to:

Oracle Documents Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

A new administrator was created for a user's Oracle Content Cloud Service.  When the new administrator accesses the service, the administrator cannot see any folders.  The new administrator is able to see the content sidebar which contains files, conversations, people, etc., but to the right, the user encounters a, "This folder is Empty" message.

Cause

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