Some PDF Files do not Preview in the Oracle Documents Cloud Service Web UI (Doc ID 2252858.1)

Last updated on APRIL 12, 2017

Applies to:

Oracle Documents Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Users are finding that some PDF files are unsuccessfully displayed in the previewer inside the Web UI of the Oracle Documents Cloud Service.  Instead the users see an error:

 

ERROR
-----------------------
Sorry, We Couldn't Load Your File



Cause

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