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Some PDF Files do not Preview in the Oracle Documents Cloud Service Web UI (Doc ID 2252858.1)

Last updated on FEBRUARY 05, 2021

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Users are finding that some PDF files are unsuccessfully displayed in the previewer inside the Web UI of the Oracle Documents Cloud Service.  Instead the users see an error:

 

ERROR
-----------------------
Sorry, We Couldn't Load Your File



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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