"Authentication Failed for user DOMAIN.USERID" Error When Changing Password Through User Preferences (Doc ID 2253122.1)

Last updated on APRIL 07, 2017

Applies to:

Oracle Transportation Management Cloud Service - Version 6.4.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When changing the password for a user in OTM before it expires, the following error is observed:

ERROR
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EXPECTED BEHAVIOR
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It is expected to be able to change the password successfully with no errors.

STEPS
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The issue can be reproduced with the following steps:

1. Login to OTM and navigate to Configuration and Administration -> Preferences -> Change Password
2. Input the old password and a new password that will be changed to
3. The error is observed

Cause

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