"Authentication Failed for user DOMAIN.USERID" Error When Changing Password Through User Preferences
(Doc ID 2253122.1)
Last updated on DECEMBER 04, 2019
Applies to:
Oracle Transportation Management Cloud Service - Version 6.4.1 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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When changing the password for a user in OTM before it expires, the following error is observed:
ERROR
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EXPECTED BEHAVIOR
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It is expected to be able to change the password successfully with no errors.
STEPS
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The issue can be reproduced with the following steps:
1. Login to OTM and navigate to Configuration and Administration -> Preferences -> Change Password
2. Input the old password and a new password that will be changed to
3. The error is observed
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |