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"Authentication Failed for user DOMAIN.USERID" Error When Changing Password Through User Preferences (Doc ID 2253122.1)

Last updated on SEPTEMBER 08, 2018

Applies to:

Oracle Transportation Management Cloud Service - Version 6.4.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When changing the password for a user in OTM before it expires, the following error is observed:

ERROR
---------------



EXPECTED BEHAVIOR
-----------------------
It is expected to be able to change the password successfully with no errors.

STEPS
-----------------------
The issue can be reproduced with the following steps:

1. Login to OTM and navigate to Configuration and Administration -> Preferences -> Change Password
2. Input the old password and a new password that will be changed to
3. The error is observed

Cause

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In this Document
Symptoms
Cause
Solution


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