New Users Are Unable To Sign Into Oracle Account Reconciliation Cloud Service (ARCS) And Do Not Recieve Emails With Login Information

(Doc ID 2253151.1)

Last updated on APRIL 19, 2017

Applies to:

Oracle Account Reconciliation Cloud Service - Version 16.03.53 and later
Information in this document applies to any platform.

Symptoms

You have created a new user in ARCS. This would usually result in the user receiving an email containing a temporary password so that they can login to their new account. However, the user does not receive this email. Additionally, when you review the new user's account in the My Services dashboard, the Change Password parameter for the user's account shows as Pending.

Cause

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