Error While Performing Metadata Upgrade for Service object (Doc ID 2253541.1)

Last updated on MAY 05, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

*ACTUAL BEHAVIOR*
__________________________
When performing metadata upgrade task via AppComposer App: Common and Sales after R12 upgrade the task is executed with an error. Task name:
Custom objects and fields are not available for global search
Error: Upgrade step 16 cannot be completed.Contact your help desk. (ZCX-3075091)

*EXPECTED BEHAVIOR*
___________________________
The task should complete successfully.

*BUSINESS IMPACT*
____________________________
customer cannot complete the upgrade

*STEPS TO REPRODUCE*
____________________________
Following the post upgrade steps mentioned in "Whats new guide" for R12 on page 149. While executing the steps, for the Service item, the upgrade ended in error:

"Upgrade step 16 cannot be completed Contact your helpdesk. (ZCX-3075091)"



Cause

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