Error: "Document Delivery Failed" When Attempting to E-mail BI Publisher Reports in P6 (Doc ID 2254039.1)

Last updated on APRIL 24, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to run a report in P6 Web with email delivery, the following error occurs.

ERROR
-----------------------
Document delivery failed
[INSTANCE_ID=<server name>.1490954902779]
[DELIVERY_ID=1020]Exception happened when delivery document to email
deliver API call throw ProcessingException
Email delivery failed with Exception
Email delivery failed with DeliveryException
oracle.xdo.delivery.DeliveryException: com.sun.mail.util.MailConnectException: Couldnt
connect to host, port: sample.mail.net, 25; timeout -1;
nested exception is:
java.net.UnknownHostException: sampl

STEPS TO DUPLICATE
-----------------------
The issue can be reproduced at will with the following steps:

  1. Schedule reports to run via email from P6 Web or BI Publisher

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms